Terms of Service

1. Who we are

Requestarium is provided by Mykola Kuropatkin, ul. Domaniewska 17/19 lok. 133, 02-672 Warszawa, Poland, NIP 9512570691, REGON 525596466, a sole proprietorship registered in the Polish Central Registration and Information on Business (CEIDG) ("we", "us"). You can reach us at [email protected].

These Terms of Service ("Terms") are a contract between you and us. They are also our terms of providing services by electronic means within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. You can save or print them from this page at any time.

2. Who these terms apply to

"You" means the person who uses the Service, or the organization on whose behalf they use it. If you accept these Terms for an organization, you confirm that you may bind it.

A "consumer" is a natural person who uses the Service for purposes outside their trade, business or profession. Under Polish law, a sole trader who buys a plan for a purpose that is not of a professional nature for their business has the same protection as a consumer regarding the right of withdrawal, unfair terms and conformity of the Service with the contract. Wherever these Terms say that something applies to consumers, it also applies to such sole traders.

Everyone else (companies, and sole traders buying for their professional activity) is a "business customer".

3. The service

Requestarium is an API client for building, sending, testing and sharing API requests, with team workspaces. It includes the desktop app, the web app, the editor extensions for Visual Studio Code and JetBrains IDEs, the command-line tool, and the hosted backend that stores and syncs your workspaces ("Requestarium Cloud"), together with this website (together, the "Service"). What each plan includes is listed on the pricing page.

To use the Service you need a supported operating system (see the download page), or a current version of Chrome, Edge, Firefox or Safari for the web app, an internet connection, and an email address or Google account to sign in. Like any internet service, using it carries usual risks such as malware or unauthorized access; keep your device and credentials secure.

4. Accounts

You must be at least 16 years old to create an account. If you are under 18, you need the consent of a parent or legal guardian to buy a paid plan. Give accurate information and keep it up to date. Each paid seat is for one named person; seats may be reassigned when someone leaves your team, but may not be shared. You are responsible for keeping your credentials and API tokens safe and for everything done with your account. Tell us promptly at [email protected] if you think your account has been compromised.

5. Orders, prices and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy a paid plan, you buy it from Paddle under the Paddle Buyer Terms, and Paddle charges your payment method, issues your invoice or receipt, and collects any sales tax or VAT. Your right to use the Service is governed by these Terms. Prices are shown on the pricing page; the final price, including taxes for your country, is shown in the Paddle checkout before you pay.

The Free plan costs nothing and has the limits shown on the pricing page.

6. Subscriptions, renewal and cancellation

Paid plans are subscriptions billed per seat, monthly or annually. A subscription renews automatically at the end of each billing period for the same period, at the price then in effect, until you cancel it. Paddle charges your payment method on each renewal date.

You can cancel at any time on the billing page of the app or through paddle.net. Cancellation stops future renewals; your plan stays active until the end of the period you have paid for and then moves to the Free plan. Your data is kept; while it is above the Free plan limits, you cannot add more of that kind (for example, new collections) until you upgrade again or remove some.

On the Team plan you choose the number of seats at checkout. If you change it during a billing period, Paddle charges or credits the difference pro rata, as shown before you confirm.

We will tell you about a price change for an existing subscription by email at least 30 days before it applies to you. If you do not agree, cancel before the next renewal; the new price will not be charged.

If a renewal payment fails, your plan stays active while Paddle retries the payment. If Paddle still cannot collect it, the subscription ends and your organization moves to the Free plan.

7. Refunds and right of withdrawal

We offer a 14-day money-back guarantee on your first payment for any paid plan and on annual renewals, as described in our Refund Policy. Refunds are issued by Paddle to your original payment method.

If you are a consumer, you also have the statutory right to withdraw from the contract within 14 days of buying, without giving a reason. To withdraw, send a clear statement to [email protected] or through paddle.net within that period; you may use the model withdrawal form from the Polish Consumer Rights Act, but you do not have to. Because our money-back guarantee covers the same 14 days, you will get the full amount back, even if you have already started using the paid plan.

8. Licence

While your plan is active, we grant you a non-exclusive, non-transferable licence to use the Service, including the desktop app, editor extensions and command-line tool, for the number of seats on your plan. The software is licensed, not sold.

You may not resell, rent or sublicense the Service; copy, modify, decompile or reverse engineer the software except where the law expressly allows it; or try to bypass licence, plan or seat limits, authentication, or security features.

9. Self-hosted installations

If you run Requestarium on your own infrastructure, your licence is the signed licence file we issue you. It states the plan, the number of seats and the end date. You may run one production installation and one non-production (test or staging) installation per licence, used by no more people than the licensed seats. When the licence ends, the installation keeps your data but falls back to the Free plan limits.

You may not modify, patch, or decompile the software or its container images to change or remove licence checks, change or forge licence files, or change the system clock or the database to extend a licence. Doing so is a material breach of these Terms.

Audit. Once a year, with at least 30 days' written notice, we may ask you to confirm in writing, signed by an authorized person, how many people used each installation during the licence period, and to give us a usage report exported from the installation. If that does not resolve a reasonable doubt, we may ask for a remote review by our staff, during business hours and under your security and confidentiality rules. If usage exceeded the licensed seats, you will pay for the extra seats at our list price for the period of overuse, within 30 days of our invoice; if it exceeded them by more than 10%, you will also cover the reasonable costs of the audit. We will treat everything we learn in an audit as confidential and use it only to check licence compliance.

10. Acceptable use

You may not use the Service to:

• send requests to systems you are not authorized to test or access;
• attack, overload, scan, or disrupt any network or service, including ours;
• store, share, or transmit malware or unlawful content;
• infringe anyone's intellectual property or privacy rights;
• break any law that applies to you, including export control and sanctions laws.

You are responsible for the requests you send and the systems you connect to. We may suspend accounts that break these rules, as described in "Suspension and termination".

11. Your content

Collections, environments, scripts, and other data you create stay yours. You give us only the rights we need to store, sync, back up, and show that content to you and the people you share it with. Values marked as secret are encrypted at rest. How we handle personal data is described in our Privacy Policy.

You can export your workspaces at any time. We back up Requestarium Cloud, but we recommend keeping your own exports of content that matters to you.

12. Third-party services and AI

The AI assistant works with your own key for the model provider you choose; your prompts go to that provider under its terms, and we are not responsible for its output. Always review AI suggestions before you use them. The same applies to other third-party services you connect to, such as the APIs you call, Google sign-in, Jira, Confluence, a Git provider, or editor marketplaces. Anyone who has a share link you create can read what it shares.

13. Availability, updates and changes

We work to keep Requestarium Cloud available, but we do not promise uninterrupted service unless we have agreed a service level with you in writing. We may carry out maintenance, preferably at times of low use.

We release updates to fix bugs, keep the Service secure, and add or change features. We will not materially reduce the features of a paid plan during a period you have already paid for; if we must (for example, for legal or security reasons), you may cancel and get a pro-rata refund for the unused part of that period. Features marked as beta or preview are offered as they are and may change or be removed.

14. Intellectual property and feedback

We and our licensors keep all rights in the Service, its software, design, and the Requestarium name and logo. Open-source components are licensed under their own licences. If you send us ideas or feedback, we may use them without any obligation to you.

15. Complaints

If something does not work as it should, email [email protected] with your account email, a description of the problem and, if you like, what you would like us to do. We will reply within 14 days. Complaints about payments, invoices, or refunds can also be sent to Paddle at paddle.net.

If you are a consumer and the Service does not conform to the contract, you have the remedies provided by the Polish Consumer Rights Act, including having it brought into conformity and, where the law allows, a price reduction or termination of the contract.

16. Warranty and liability

For business customers, the Service is provided "as is", and to the extent the law allows we exclude implied warranties and statutory warranty (rękojmia). We are not liable to business customers for lost profits, lost revenue or data, or indirect damage, and our total liability for all claims is limited to the amount you paid for the Service in the 12 months before the event that caused the claim.

These limits do not apply to damage we cause intentionally or through gross negligence, to personal injury, or to any other liability that cannot be limited by law. Nothing in these Terms limits the statutory rights of consumers.

17. Suspension and termination

You can delete your account at any time in Settings ▸ Profile ▸ Delete account, or by emailing [email protected]. Cancel any paid subscription first. Your account stays available for 30 days so you can export your data or change your mind, and is then deleted from Requestarium Cloud, except for records we must keep by law.

We may suspend or close an account that materially breaches these Terms, for example by breaking the acceptable use rules or not paying. Where possible, we will first tell you why and give you at least 7 days to fix it; we may act at once where the breach puts the Service, other users, or third parties at risk, or where the law requires it. If we close a paid account without your breach, we will refund the unused part of your paid period.

If we close an account, you can still export your data for 30 days, after which we may delete it from Requestarium Cloud, except for records we must keep by law.

18. Changes to these terms

We may update these Terms, for example when the law, our services or our prices change. We will tell you about material changes by email or in the app at least 30 days before they apply to you. If you do not agree, you can cancel your subscription before the changes apply; they will not affect the period you have already paid for. The current version applies from November 10, 2026.

19. Governing law and disputes

These Terms are governed by Polish law. If you are a consumer living in another EU country, you also keep the protection of the mandatory laws of your country of residence.

Disputes with business customers will be decided by the court that has jurisdiction over our registered address. Consumers may bring proceedings before the courts that have jurisdiction under the law, including the courts of their country of residence in the EU.

Consumers can also use out-of-court ways of resolving complaints, such as help from a municipal or district consumer ombudsman (rzecznik konsumentów) or mediation by the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej). More information is available at uokik.gov.pl. Taking part in such a procedure is voluntary for both sides.

20. Contact

Mykola Kuropatkin, ul. Domaniewska 17/19 lok. 133, 02-672 Warszawa, Poland, NIP 9512570691, REGON 525596466. Email: [email protected]. For privacy questions: [email protected].